Return & Refund Policy

If you are unhappy with your purchase, as long as you contact us within 30 days from the receipt of the item, we will process your return/exchange request. Any request after 30 days will not be honored. Please make sure to contact us by email ([email protected]) at first.

Return & Exchange Conditions

• Requires return in original packaging.
• Returned items without permission won't be accepted.
• Items must be returned within 30 days after you receive them.
• Every item needs to be in its original packing, undamaged or unopened, with all tags, and in the same condition as when it was sent. Additionally, you will require the purchase receipt or other proof of purchase.
• Customers must utilize a delivery method that provides tracking information when returning or exchanging merchandise.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can’t be canceled once the parcel is shipped out.

Costs

• If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you;
• If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), the buyer should pay the freight.

Non-returnable items:

Unfortunately, we cannot accept returns on sale items or product damage/loss caused by the customer.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Policies

• It is advisable that you employ a trackable delivery technique for all returns to guarantee your package is returned to us securely. Packages that are returned to us are not insured against loss or damage.
• Once you receive the last package of your order, you have 30 days to return any purchases (with the exception of final sale/clearance item(s), free gift, swimwear, underwear, panties, and accessories). Note:After completing the online return request form, you must email us a photo demonstrating the issue.
• Authorization is required for return packages. Unauthorized returns will not be accepted, as determined by customer service. Note: You may not return the item(s) to the address on the package you received. It will delay the processing of your return because that is not our return address.

Refunds

Once your return has been received and reviewed, we will send you an email notifying you that we have received your returned item. We will also notify you to approve or deny your refund.

If you are approved, your refund will be processed and a credit will be automatically applied to your Paypal payment method within a 2-3 day period.

General Return Process

• Navigate to a previous order or log in to your account, then choose the items you want to exchange or return.
• Returns for merchandise should be made using the accompanying return label and the original packing.
• When your returned goods arrive, we'll keep track of them and notify you.
• As soon as your returned goods arrive at our warehouse, they will be examined, handled, and promptly repaid!

Contact our customer support staff if you have any queries regarding our return policy or procedures. We'll be pleased to offer guidance and assistance to you.

Thank you again for your trust and support in us.

Sincerely,

Email:	[email protected]
Company Name:	AL NAJAH INTERNATIONAL CO. LIMITED
Company Address:	Unit 1603,16th Floor, The L. Plaza 367-375 Queen's Road Central Sheung Wan HONG KONG (this is not a returning address)
Return Warehouse Address:	please contact our customer team for help